SCADpro x Deloitte
Ecosystem Mapping • Mixed Methods Research • Service Blueprint • User Archetypes • Prototyping
Developed in collaboration with Deloitte
Project Overview
Enhance the digital interactions between citizens and the government by focusing on life events like unemployment.
My Role
User research
Navigating Unemployment in a Digital Age
We addressed the complex challenge of modernizing unemployment services to be more efficient and user-friendly amidst technological changes and the pandemic.
Research Exploration: Groundwork for Innovation
Our team conducted in-depth demographic analysis, field visits to career centers, and extensive surveys to understand the existing challenges and gaps in services.
