SCADpro x Deloitte

Ecosystem Mapping • Mixed Methods Research • Service Blueprint • User Archetypes • Prototyping

Developed in collaboration with Deloitte

Project Overview

Enhance the digital interactions between citizens and the government by focusing on life events like unemployment.

My Role

User research

Navigating Unemployment in a Digital Age

We addressed the complex challenge of modernizing unemployment services to be more efficient and user-friendly amidst technological changes and the pandemic.

Flowchart illustrating the process for claiming unemployment benefits, including steps such as applying at local career centers, verifying eligibility, submitting claims, and receiving payment, with notes on traditional means of information exchange and documentation requirements.

Research Exploration: Groundwork for Innovation

Our team conducted in-depth demographic analysis, field visits to career centers, and extensive surveys to understand the existing challenges and gaps in services.

A graphic explaining an on-site study at a local career center in Savannah, featuring circular black and white photos of people inside and outside a building, with an orange and blue color scheme and accompanying text.